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Quick Link to FAQ
Topic of Your Choice...
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Contacting Wester's Garage
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Order Questions
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Shipping Questions
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Installing your Custom Tune
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Dealers
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Warranty
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Torque Management
MORE COMING SOON
Contacting Wester's Garage
-- The best way to contact
Wester's Garage, as posted in our
Contact Us page, is through
email!
We check our email continually throughout the day at Wester's Garage in
real time! By phoning Wester's you may be put on hold for a period of
time and we may end up taking your name and number to call you back
as soon as we're available. By emailing, you will cut down the time
required to answer phone messages and get a faster and almost immediate
response. Email is fast and efficient!!
Ordering Questions
-- The BEST way to order
is to use our NEW Adobe Order Forms, (ORDER FORM
PAGE) We have two choices, a
comprehensive and a very comprehensive order form. After you have chosen a form, you can email
it to us by
using the "Submit by Email" button or fill out the form, save
it, and then
attach to a Hotmail, G-mail, Yahoo, AOL, etc... email account (sending
it to
lwester@telusplanet.net). If you
would rather not send personal information over the internet, you may
also fill out the form and fax us at 1-403-377-2270 (24hrs).
-- If you are not able to open our order form, it is most
likely because you do not have Adobe reader. There is a link above the
order form selections that allows you to download the free version of
Adobe Reader. If it still won't let you open or you are on a slower
connection, contact us and we can fax or email a form to you.
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I Can't Submit the Order Form, There is an Email
Error...
-- This may occur if you do not have an email set up
through a program such as Microsoft Outlook. You can fix this problem by
setting up your Microsoft Outlook email or SAVE the FILLED out PDF Order Form and attach
the document to your Hotmail, Gmail, MSN, Yahoo, etc. account. Send it to
lwester@telusplanet.net You may also print,
complete, and fax in your order form.
-- Performance CHIP and
COMPUTER calibrations are CODE or VIN SPECIFIC
To order a
1982-1995 GM or 1987-2003 Ford calibration you will need to provide us
the following:
3-4 letter GM code or 3 to 4 alphanumeric FORD code on a
white label located on the outside of your vehicle computer.
Find your
computer !!
To order a
1994-2007 Flash style GM Computer
To Order GM Performance Computers (under hood PCM
1994 to 2007) you require the vehicle identification number
(all 17 digits/letters read directly from the vehicle) AND computer
service number. (Example Serv.
No. 12588335)
To Order a flash handheld unit for your GM or
Ford, we just need to know what year it is and which engine you want
tuning for !
Complete Listing of Early Flash Computers which will require VIN
numbers--we do not program all of them as of yet.
Shipping Instructions
-- When
you are wanting a custom
tune by Wester's Garage and we require your computer, you must follow
shipping instructions carefully. This will help get your computer here
the best way and by the fastest means possible! Please click
HERE to
read our shipping instructions for a computer that is going to be tuned
and then sent back!
-- When
you purchase a custom tune from Wester's Garage and we send you a
computer for your vehicle, you are required to send your vehicle's original
computer back to Wester's Garage. If
you have not returned a core PCM, and our records indicate you
haven't --
you no longer get free updates. If your core is not returned after 60 days, you cannot return
it for credit--you own it. When you've paid for your core
(non-return or wish to own your stock calibration), you must return the performance PCM when a reburn
or update is desired.
-- If your
core is shipped and received damaged - we'll take a picture of it and email
it to you - it will be returned... we do not accept damaged cores.
Damaged
cores are considered to be in the following condition:
If the core
did not come from your truck, it will be tagged, your name on it,
arrival date and checked to determine functionality.
We do not accept
damaged cores (whether internal or external). It is in your best
interest to ensure the returned core comes from your truck to avoid core
charges. Presently, we have a couple hundred non-functioning computers
from prior clients.
-- Check out
our Return Shipping Instructions page
HERE
for full information !
Installing your Custom Computer
-- View the Computer
Location Page and scroll to the bottom where there are directions for
installing your custom tune.
CLICK HERE
More Information on this topic
coming soon!
Dealers
--
Contact
us at 1-888-WESTER-1
(1-888-937-8371) or 1-403-377-CARS
(1-403-377-2277)
lwester@telusplanet.net
Warranty
-- If you
are unsure about warranty issues you may be faced with, please read this
TSB that GM produced in 2007!
Click Here
Torque Management
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Preset values within an ECM calibration to limit or protect either the
engine, transmission or driveline from abusive operation whether brakes
are on or off, and depending on 2 wheel drive or 4 wheel drive-whether
or not axle limits are exceeded.
But at all levels, the values are expressed or measured in maximums
relating to ft/lbs.
Therefore the calibration will either retard spark, or enable cylinder
disable or fuel cut to keep all maximums to an expressed limit. Newer
calibrations use electronic throttle control to limit acceleration or to
limit allowed crankshaft acceleration values.
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